Garage Squad is a design and booking platform. You photograph your garage, design what it becomes, see a fixed price and book a day, all with us. We then arrange your job: we order your items and book our independent, vetted local team to clear, fit and build it, and licensed waste carriers to take away what's cleared.

Your contract is with Garage Squad Ltd. It starts when we email to confirm your booking, after your deposit is paid. We subcontract the work itself, and we stay responsible to you for your job being done as described in your booking.

Your price is fixed for the garage as shown in your photo and your answers, with the design and the clear-out you picked. Prices shown are the full price you pay. Garage Squad Ltd isn't VAT registered, so no VAT is added.

Anything that wasn't in your photo or answers, such as a second room, a loft or a shed, or much more to clear, is extra. The removal team never quotes a price: the office texts and emails you the price, and you approve it or say no thanks. If you say no, we do the job you booked. Approved extras go on the same card as the rest. Nothing extra happens without you agreeing. If we ever make an obvious mistake in a price, we'll tell you before the job, and you can go ahead at the right price or cancel for a full refund.

We order your items as soon as you book, so the plan can't be changed on the website after booking. If you need a change, message us and we'll see what we can do.

• Someone aged 18 or over needs to let the removal team in at the start time (9am or 2pm) and check the work at the end.
• Please make sure the removal team can get into the garage and park nearby, and show them anything that stays.
• Tell us, or our team, about pipes, cables or anything else in the walls we fit to. Our team checks before drilling.
• Take out anything valuable, fragile or sentimental that you want to keep.
• Our team makes the final call on the day about what fits and what's safe. If they find something unsafe, such as possible asbestos or a wall that won't take fixings, they stop that part and we agree the next step with you. You don't pay for anything we can't do: if an item can't be fitted, we take its price off your bill.

Please only ask us to take things that are yours, or that you have permission to get rid of. Once something has gone it can't be brought back, so point out anything that stays before the removal team starts.

Anything usable goes to charity partners where we can, and the rest goes to licensed recycling and waste sites. Licensed waste carriers take it, and you get the paperwork (tip tickets).

Our licensed waste carriers can't accept these, so the removal team leaves them where they are:

• Asbestos, or anything that might be
• Gas bottles and cylinders
• Petrol, diesel, oil and other fuels
• Paint, solvents and garden or pool chemicals
• Car batteries and tyres
• Fluorescent tubes
• Clinical waste, needles or sharps
• Anything leaking, or in an unlabelled container

If the removal team leaves anything like this, they photograph it and we text you what we left, why, and where you can take it (usually your council tip). Your price doesn't change. Not sure about something? Send us a photo before the day and we'll tell you.

Every removal team we work with is vetted and carries public liability insurance.

Please tell us within 48 hours of your receipt, with photos, by replying to the receipt, from Manage my booking, or at hello@garagesquad.uk. We send the removal team back to put it right at no cost to you first. If that isn't possible, we refund the part that isn't right.

If we or a removal team damage your home or belongings, tell us within 48 hours with photos. We're your one contact: we check the before and after photos, and the removal team's public liability insurance pays for the repair.

These windows help us check things quickly while the photos are fresh. They don't take away your legal rights: if something comes to light later, still tell us.

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not using reasonable care and skill. We're not responsible for losses that weren't foreseeable when you booked, or for business losses. Nothing in these terms limits our responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

If something outside our control stops a job going ahead, such as severe weather or a removal team emergency, we'll tell you as soon as we can and you choose: a new date, or a full refund.

When you book, you can tick a box to let us photograph and film your garage, before, during and after, for our website and social media. If you do, you get £100 off your job (£50 on a clear-out only). It's up to you, and the job is the same either way.

We only ever show the garage: never your address or house number, number plates, faces, post or paperwork. If something private ends up in shot, we blur it or leave it out. You can change your mind at any time by messaging us: we'll stop using your photos and videos and take down what we've posted where we can. You keep the discount.

You have rights under the Consumer Rights Act 2015, including that the work is done with reasonable care and skill. Nothing in these terms takes those rights away. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

• When you book, you pay a deposit of 20% of the total by card (including Apple Pay and Google Pay). Payments are handled by Stripe. We never see your full card number.
• Your card is saved securely by Stripe, and you agree we can charge the balance to it on the day, when our team marks the job done after you've checked it over. If you'd rather pay the rest with a different card, add it from your booking before the day and we use that one. We send your receipt by email and text.
• One discount code per booking: a friend's code or a game code. The filming discount can be added on top.
• If that payment doesn't go through, or there's no card for it, we send you a secure payment link to pay the same day. If it's still unpaid, we remind you after 2 hours and the next morning, and call you after 48 hours.
• Card only: debit or credit card, Apple Pay or Google Pay. The removal team never takes cash or bank transfers.

• Bookings are at least 7 days ahead, so we can book the recycling slot and any charity pickup.
• Free to cancel or move until 48 hours before your job, from the Manage my booking link in your confirmation.
• In the last 48 hours your date is fixed. If you cancel then:
  • still within 14 days of booking: we refund your deposit minus anything we've already spent or lost on your job;
  • after those 14 days: we keep your deposit. It covers our team's day, the waste collection and your items.
• Refunds go back to the card you paid with and usually show in 5 to 10 working days.

The law gives you 14 days from the day you book to cancel. If your job is more than 14 days away, cancelling in that time is free anyway, as above.

If your job is within those 14 days, we ask you to tick a box when you book asking us to go ahead on that date. You can still cancel before the job. If you do, you pay only for what we've already spent or lost on your job, never more than your deposit. Once the job's been done, the right to cancel ends.

To cancel, use the Manage my booking link, or email hello@garagesquad.uk with your booking reference. You can use this wording if you like: “I cancel my Garage Squad booking [reference], made on [date]. Name, address.” We refund you within 14 days of hearing from you.

If we can't come (a removal team problem, the weather, or we need to move it), you choose: a free move to another day, or a full refund. If we tell you less than 48 hours before the job, we also take £50 off your price for the trouble. We tell you by text and email straight away.

Garage Squad Ltd is the controller of your personal data. Questions, or want to use your rights? Email hello@garagesquad.uk.

• Your postcode, to check we cover you.
• Photos of your garage, and what our AI reads from them (size and how full it is).
• Your design and quote.
• Your name, email, mobile, address, and any parking or access notes.
• Booking and payment records. Card details are handled by Stripe; we only see things like the card type and last 4 digits.
• Messages you send us by email, text or WhatsApp, voicemails you leave on our number (the recording and a written transcript), the numbers that call us, and extra photos you add to your booking.
• If you join the waitlist: your email or mobile and postcode.
• Basic technical logs, and a temporary browser session id that keeps your quote while you use the site.
• Anonymous counts of which steps of the quote are reached, and where visits come from (for example a Google search). No cookies, and nothing that identifies you.
• If you accept cookies: Meta's cookie and which pages of this site you visit, so we can see which ads work; and Hotjar's cookies, which record how our pages are used (taps, scrolling and which pages you see), so we can make them easier. Hotjar never records what you type or your garage photo.

• To give you a quote, take your booking and carry out your job (to perform our contract with you).
• To send booking emails and text messages, like your confirmation and the evening-before message (contract).
• If you email yourself a quote, or start booking but don't finish: one reminder email a couple of days later (legitimate interests). Every reminder has an unsubscribe link, and we never send more than one.
• To keep accounting records and prevent fraud (legal obligation and our legitimate interests).
• To read and answer your messages, calls and voicemails, and match them to your booking (contract, or our legitimate interests if you haven't booked). If we miss your call from a mobile, we send one text so you can reach us.
• To ask for a review after your job (legitimate interests). You can say no at any time.
• Waitlist: to send one message when we launch near you (your consent). No marketing without separate opt-in.
• Photos and videos of your garage in our marketing: only if you tick the box when you book (your consent), which you can take back at any time.

Your garage photo is sent to Google's Gemini AI to read the size and how full it is, and to draw the pictures of your finished garage. You check what it reads, and the removal team checks again on the day. Your price comes from the choices you confirm, never from the AI alone.

When you text, WhatsApp or leave us a voicemail, Anthropic's Claude AI reads it, with your booking details, and suggests a reply. A person reads every suggestion and decides what to send. The AI never sends anything on its own and never makes decisions about you.

• Our team doing your job: your name, address, mobile, plan, photos and access notes, only for that job, through a private job sheet link that stops working two days after the job.
• Licensed waste carriers: only what they need, such as the collection address.
• Companies that run parts of the service for us: Stripe (payments), Google (the Gemini AI and our email), Anthropic (the Claude AI that suggests replies to messages), Resend (booking emails), Twilio (texts, WhatsApp and calls), Vercel (website hosting), Neon (our database), and Ideal Postcodes and postcodes.io (address lookup).
• Meta (only if you accept advertising cookies): which pages you visit here, to measure our ads.
• Hotjar (only if you accept cookies): how you use our public pages and quote steps, with everything you type hidden and your photos never recorded.
• Lunar, our advertising agency, and Google (only if you accept cookies): which of our public pages you visit and which ad brought you here, so they can measure our ads. They never see your booking, payment or account pages.

Some of these companies process data outside the UK, for example in the US. Where they do, it's protected by the safeguards UK data protection law requires. We never sell your data.

• Garage photos: deleted 30 days after your job is done or cancelled.
• Photos from quotes that were never booked: deleted after 30 days.
• Photos, videos and files you send us by message: deleted on the same schedule as garage photos.
• Tip tickets from the waste site (they can show your address): kept 2 years, because the law asks us to keep waste records that long.
• Your removal team's before and after photos of the job: kept 2 years, so we can check any problem with the work.
• Booking and payment records: 6 years, for tax and accounting.
• Voicemail recordings: deleted after 90 days. Messages, call records and voicemail transcripts: deleted after 2 years.
• Waitlist details: until we've sent your launch message, or you ask us to remove them.
• Hotjar recordings: deleted after 12 months at the latest.

Partners are local firms who take rubbish removal or furniture assembly jobs from us. If you join as one, Garage Squad Ltd is the controller of your details too.

• What we keep: your name, company, mobile (WhatsApp) and email; the areas you cover and what you do; your waste carrier licence number; whether you're insured and when it runs out; the days you can't work; and the job offers we send you and your replies.
• Why: to offer you work and to pay you (to set up and carry out our agreement with you), and to check you're licensed and insured (our legitimate interests, and what the law asks of anyone who moves waste).
• Who sees it: the Garage Squad office only. When you take a job, the others working on it see your first name and mobile on its private job sheet. Customers never see your details.
• How long: your partner details and days off while you work with us, then deleted 2 years after your last job, or sooner if you ask. Job offers and replies are messages, so they're deleted after 2 years. Payment records: 6 years, for tax and accounting.

You can ask to see, correct or delete your data, to restrict or object to how we use it, or to get a copy to take elsewhere. Email hello@garagesquad.uk. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

We use cookies from other companies, and only if you say yes. If you choose Accept on our cookie banner, Meta (Facebook and Instagram) sets a cookie so we can see which of our ads bring people to the site, and Hotjar sets cookies and records how you use our public pages and quote steps (taps, scrolling and which pages you see), so we can find what's confusing. Hotjar never records what you type or your garage photo, and never runs on your booking, payment or account pages. Our advertising agency, Lunar, also runs Google's tag manager on our public pages, which can load Google Ads and Meta tags to measure their ads. Like the others, it only runs if you choose Accept, and never on your booking, payment or account pages. We don't send any of them your name, email, phone, postcode or your quote. You can change your mind at any time with "Cookie settings" at the bottom of any page.

The site also uses your browser's storage to keep your quote while you use it, and our staff sign-in uses one cookie. Both are needed for the site to work. Our own visit counts don't store anything in your browser.